Chat Bots

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Chat bots are a culmination of Automation and AI, to:

  • Improve customer engagement, by offering alternative channels to engage your customers and employees;
  • Engaging millennials by offering them the ability to engage with you over channels that are non voice ie SMS, email, social media;
  • Augment your call center by using chat bots to answer commonly asked questions that do no require human intelligence
  • Enable straight through processing for various processes such as:
    • Loan Application
    • Credit Card Application
    • Account Application
    • Claims Processing
  • Enable ability to call AI based algorithms to vet conversations to ensure that appropriate checks and controls are applied
  • Enable 24/7 staff and customer engagement without increasing cost

To find out more about how you can use chat bots, look at About BIB

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