IRIQ and Blackbook.ai Launches Australia’s First Chatbot to Assist Workers in Unfair Dismissal Cases
IRIQ Law have partnered with Blackbook AI to design and launch RIQI in November following extensive testing over the last 12 months.
December 5, 2019
RIQI the Chatbot, designed by people with legal knowledge, built by a local AI firm, and powered by Amazon Lex, will be available on IRIQ Law’s website 24/7 to assist employees who are having difficulties at work in regard to unfair dismissal, unlawful terminations, workplace bullying, workplace discrimination, underpayments and general protections. Today RIQI is released for private preview at https://blackbook.ai/riqi/ . With official launch scheduled prior to Christmas.
RIQI will ask relevant questions, seek information and provide an opportunity for employees to upload relevant documents. For a modest fee RIQI will advise the employee whether they have a likely case, warn the employee about how long they have to file a claim and arrange for someone to contact them the next business day.
Behind the scenes, RIQI will securely capture the data and send the required information to a solicitor so that the employee’s file can be opened efficiently, and the matter progressed. RIQI will automate a great deal of the information collection required and the solicitor will then have an opportunity to address any further requirements and ensure their professional obligations are met. Chief Executive Officer of Blackbook, Thuy Lam explains “the careful analysis of legal flows broken down to the lowest level, can have a positive impact on the future of artificial intelligence in the legal profession.”
Following the launch of RIQI, IRIQ Law and Blackbook.ai have plans to further integrate client file creation with Practice software, streamlining file openings, cost disclosure obligations and file management. IRIQ Law and Blackbook will also be looking to work with other law firms who are interested in utilising RIQI’s unique abilities.
IRIQ Law Managing Legal Practitioner Director, Theresa Moltoni says “RIQI will assist law firms to provide a richer experience for clients, efficiency and cost savings with a careful regard for the proper exercise of professional obligations built into each process.”
“RIQI provides 24/7 access for the worker to obtain legal advice, allowing much quicker and cheaper access to advice than booking to see a lawyer. Using Natural Language Processing, RIQI has the ability to chat with workers in a normal manner instead of the legal speak. AI allows for quick diagnosis of a worker’s in/out eligibility and can provide lawyers with information to augment the process for more complex questions.”
Blackbook.ai is Australia’s largest single focus Automation consulting company that specialise in Artificial Intelligence, RPA and Intelligent RPA. We provide companies the opportunity to work with a local, hardworking team, capable of unlocking the true value of organisations.
We deploy tailored Automation solutions, leveraging company data to automate tasks and garnering insights that can in turn drive greater return in productivity and tangible benefits. Our business began two years ago in Brisbane and has since expanded to Sydney and Melbourne. With over 70- staff nationally, we now support over 50 clients and have received multiple awards for our customer success and innovation. As Blackbook.ai continues to expand, we are helping unlock benefits for our clients by identifying and recommending process improvement opportunities and delivering on our commitments.
About IRIQ Law
IRIQ Law is a specialist Employment Legal Practice providing a range of workplace legal and consulting services across Australia. We provide employees and employers with practical legal advice, advocacy and solutions. We were born in Brisbane in 2008 and since then have continued to grow offering services across Australia. We are thought leaders in our field, providing a full range of legal and non-legal workplace services with a track record of innovation, we are highly regarded by throughout the industry and by our clients.