Chat Bots

Chat bots are a culmination of Automation and AI, to:

  • Improve customer engagement, by offering alternative channels to engage your customers and employees;

  • Engaging millennials by offering them the ability to engage with you over channels that are non voice ie SMS, email, social media;

  • Augment your call center by using chat bots to answer commonly asked questions that do not require human intelligence

  • Enable straight through processing for various processes such as:

    • Loan Application

    • Credit Card Application

    • Account Application

    • Claims Processing

  • Enable ability to call AI based algorithms to vet conversations to ensure that appropriate checks and controls are applied

  • Enable 24/7 staff and customer engagement without increasing cost

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