Solution Design – Claim Processing

The Medical Certificates process monitors a work queue in workflow tool, Novus. From each queue item, medical certificate documents are downloaded and sent to ABBYY FlexiCapture for OCR. Extracted medical certificate data is then entered into the claim management system and the work item is moved to a completed queue in Novus.

Benefits

Reduced processing time
Compliance
Reduction in human error
Time savings

Industry & Function

Insurance
Customer Service - Claims

Complexity

High

Systems

Web browser
NOVUS
ACCtion

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