Skip to content

Blackbook.ai

Appointment Confirmation​

Contact patients regarding their appointments and provide SMS reminders to increase efficiency and reduce fail to attend rates.

Client Industry

Health

Technology stack

RPA

Industry

Health

Technology stack

RPA

Industry

Health

Technology stack

RPA

The challenge

A large private hospital must manage the booking of patient appointments, a costly and time consuming process. Tasks involved are highly repetitive, high volume, and low value.

The company wanted to increase efficiency of communicating with patients and the appointment confirmation process, reduce fail to attend rates, record customer contacts and responses, and reduce costs.

The solution

We built a RPA bot that downloads reports from the patient administration system, sends SMS to patients via Outlook, as well as receives SMS and responds accordingly. The bot also has the ability to cancel appointments, remove patients from waitlists and cancel referrals.

The outcomes

  • 4,000 appointment confirmations per month
  • $100,000 saved per annum by using SMS instead of letters
  • 50% reduction in fail to attend rates
  • 200 hours saved per month

Related case studies

Beef Sales Assistant Chat Bot

The customer is a premium beef producer with an experienced sales team servicing foodservice, retail, and export customers. Sales representatives manage a wide range of cuts, specifications, pricing rules, and inventory positions while responding quickly to customer requests.

Read more >

Marble and Weight Prediction

The customer is a large beef producer managing complex supply chains from livestock intake through to sales and financial planning. Accurate forecasts of marbling scores and carcass weights are essential for pricing, customer commitments, and financial performance.

Read more >

Carcass Data Analytics Platform

The customer is Australia’s largest integrated cattle and beef producer, supplying premium grass-fed, grain-fed, and Wagyu beef to global export markets. Their operations span backgrounding, feedlots, processing, and commercial functions, operating at significant scale with a strong focus on high-quality, data-driven production.

Read more >
Services
About