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Accelerated Digital Transformation In 2020

2020, what a year it has been! There is no doubt that the coronavirus shook our lives, impacting family, friends, economy and businesses. As we come closer to the end of the year, we take a moment to look back at the last 11 months in the tech industry and how organisations had to accelerate their digital transformation.

Conversational UI: Create Successful Chatbot Experiences

Conversation design is critical to creating an effective chatbot. After a bad experience, 30% of consumers tell the company and 50% tell their friends (Qualtrics, 2017). Designing the chatbot with a user-centred approach creates more meaningful interactions with customers and minimises the risk of a poor customer experience. This article outlines the 7 key considerations to conversation design to begin your chatbot journey or take your current chatbot to the next level.

A Guide on Getting Your Automation Business Case Across the Line

So, you’ve done your research, read white papers and case studies about automation (RPA, hyperautomation, intelligent automation – you name it) and you are convinced it will make a significant positive change in your organisation. You already know what tasks you’d like to automate so that you and your team can finally start working on projects you never had time for. The next step: build a business case for the Directors and get it across the line. Let’s take a look at what you should prepare.

Process Mining


Process Mining is a new Dutch process mining tool that was acquired by UiPath in 2019. It works by analysing a process from start to finish and visualising 100% of cases, therefore, providing full transparency on the business process.
Power BI ML setup wizard

ML Integration with Power BI

Late last year Microsoft expanded their Power BI capability to use automated machine learning (ML) directly in Power BI. This means that business analysts can now train, validate and invoke ML models within the Power BI app without having the technical knowledge of data scientists.