So, you’ve done your research, read white papers and case studies about automation (RPA, hyperautomation, intelligent automation – you name it) and you are convinced it will make a significant positive change in your organisation. You already know what tasks you’d like to automate so that you and your team can finally start working on projects you never had time for. The next step: build a business case for the Directors and get it across the line. Let’s take a look at what you should prepare.

Microsoft has emerged as a frontrunner in providing powerful chatbot technology that can revolutionize the way companies interact with their customers and manage internal processes.